Terms & Conditions

Last Updated: 23 September 2026

Welcome to Catit Official Brand Site. These Terms & Conditions govern your access to and use of our website, products, services, customer account, ordering facilities, and other features available through the website.

By accessing, browsing, registering on, or purchasing products through our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website or place an order.

1. About Our Website

The website is operated for the purpose of providing information about Catit products and allowing customers to browse, enquire about, and purchase available products online.

We reserve the right to modify, suspend, or discontinue any part of the website, products, services, or functionality at any time without prior notice where reasonably necessary.

2. Eligibility

By using this website or placing an order, you confirm that:

The information provided by you is accurate and complete.
You are legally capable of entering into a binding agreement under applicable law.
You will use the website only for lawful purposes.
You will not use the website for fraudulent, abusive, or unauthorised activities.

If you create a customer account, you are responsible for maintaining the confidentiality of your login information.

3. Customer Account

Certain features of the website may require you to create a customer account.

You agree to provide accurate and up-to-date information when registering or maintaining your account.

You are responsible for:

Keeping your username and password secure.
Preventing unauthorised access to your account.
Updating your account information when necessary.
Not sharing your account credentials with another person.

We reserve the right to suspend or terminate an account where we reasonably believe that the account has been used fraudulently, unlawfully, or in violation of these Terms & Conditions.

4. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, specifications, prices, availability, and other information displayed on the website are accurate.

However:

Product images may vary slightly from the actual product due to screen settings, photography, lighting, or manufacturing variations.
Product specifications may change from time to time.
Product availability may change without prior notice.
We may correct errors or inaccuracies when identified.

The appearance of a product on the website does not guarantee that the product will always be available.

5. Product Prices

All product prices displayed on the website are subject to change without prior notice.

Where applicable, taxes, shipping charges, delivery fees, or other applicable charges may be displayed separately during checkout.

We make reasonable efforts to display correct prices. However, if a pricing or product information error occurs, we reserve the right to correct the error and, where applicable, cancel an affected order and provide a refund of any amount already paid for that order.

6. Placing an Order

When you place an order through our website, you agree to provide accurate information necessary for processing and delivery.

After submitting an order, you may receive an order confirmation through email, website notification, WhatsApp, SMS, or another available communication method.

An order confirmation does not necessarily guarantee final acceptance of the order.

We reserve the right to accept, reject, cancel, or limit an order where reasonably necessary, including in cases of:

Product unavailability
Incorrect product or pricing information
Payment failure
Suspected fraudulent activity
Incorrect or incomplete customer information
Delivery limitations
Technical or system errors
Violation of these Terms & Conditions

7. Payment

Customers must complete payment using the payment methods made available through the website.

Payment transactions may be processed through third-party payment service providers.

You agree not to provide false payment information or attempt to use an unauthorised payment method.

We do not request confidential payment credentials such as UPI PIN, card PIN, CVV, or passwords through phone calls, WhatsApp messages, or email.

If a payment is deducted but the order is not successfully created, the amount will be handled according to the applicable payment gateway and refund process.

8. Order Cancellation

An order may be eligible for cancellation before it has been processed or shipped, subject to our applicable cancellation policy.

Once an order has been processed, packed, shipped, or delivered to the courier, cancellation may no longer be possible.

If cancellation is approved, any eligible refund will be processed according to the applicable refund policy and payment method.

9. Shipping and Delivery

We aim to process and dispatch orders within the estimated time displayed on the website or communicated to the customer.

Delivery times may vary depending on:

Delivery location
Courier availability
Product availability
Weather conditions
Public holidays
Transportation delays
Events outside our reasonable control

Estimated delivery dates are not guaranteed unless specifically stated otherwise.

Customers are responsible for providing a complete and accurate shipping address and contact information.

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept delivery, or repeated delivery attempts, additional charges or other arrangements may apply.

10. Shipping Charges

Shipping charges, where applicable, will be displayed during the ordering or checkout process.

Shipping charges may vary depending on the delivery location, order value, product type, weight, or other applicable factors.

Any applicable shipping charge should be reviewed before completing the order.

11. Returns and Refunds

Returns and refunds are subject to our Refund Policy.

Customers should review the Refund Policy before placing an order.

Where a return is permitted, the product may need to meet applicable conditions, including:

Product must be eligible for return.
Product should be unused where required.
Product should be returned with applicable original packaging and accessories.
Proof of purchase may be required.
Return requests must be submitted within the applicable return period.

Certain products may not be eligible for return due to their nature, hygiene considerations, damage, misuse, or other applicable restrictions.

Approved refunds will generally be processed using the original payment method or another appropriate method.

12. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible after delivery.

We may request relevant information, photographs, videos, order details, or other evidence to verify the issue.

After verification, we may provide an appropriate resolution in accordance with our applicable return and refund policy.

13. Customer Responsibilities

Customers agree to use the website responsibly and must not:

Use the website for unlawful purposes.
Attempt to gain unauthorised access to the website or its systems.
Introduce viruses, malware, or other harmful code.
Interfere with website functionality.
Use automated systems to improperly access or collect website information.
Submit fraudulent orders.
Provide false or misleading information.
Attempt to abuse promotions, discounts, coupons, or offers.
Copy, reproduce, modify, or commercially exploit website content without permission.

14. Intellectual Property

Unless otherwise stated, the content available on this website, including:

Logos
Brand names
Product images
Photographs
Graphics
Text
Product descriptions
Website design
Icons
Videos
Page layouts
Software and website functionality

may be protected by applicable intellectual property laws.

You may access and use the website for personal and legitimate shopping or informational purposes.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit website content without prior written permission from the relevant rights holder.

15. Third-Party Services and Links

The website may use or link to third-party services such as:

Payment gateways
Courier and shipping providers
Communication platforms
Social media platforms
Analytics services
External websites

Third-party services may have their own terms and privacy policies.

We are not responsible for the content, availability, policies, security, or practices of third-party websites or services.

16. Promotions, Discounts and Coupons

From time to time, we may offer promotional campaigns, discounts, coupon codes, or special offers.

Promotions may have additional terms, including:

Validity period
Minimum order value
Product restrictions
Customer restrictions
Usage limits
One-time-use conditions

We reserve the right to modify, suspend, or withdraw a promotion where reasonably necessary.

Coupons or promotional codes may not be combined unless specifically permitted.

17. Website Availability

We make reasonable efforts to keep the website available and functional.

However, we do not guarantee that the website will always be:

Available without interruption
Free from errors
Completely secure
Free from technical problems
Compatible with every device or browser

Temporary interruptions may occur due to maintenance, technical issues, hosting problems, network failures, or circumstances beyond our reasonable control.

18. Limitation of Liability

To the extent permitted by applicable law, Catit and its relevant service providers shall not be responsible for losses arising from:

Temporary website unavailability
Third-party service interruptions
Courier or delivery delays beyond our reasonable control
Incorrect information provided by the customer
Unauthorised access resulting from the customer's failure to protect account credentials
Events beyond our reasonable control

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

19. Force Majeure

We will not be responsible for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, floods, fire, extreme weather, government restrictions, strikes, transportation disruption, internet or infrastructure failures, war, civil disturbance, epidemics, or other similar events.

20. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, process, and protect personal information.

By using the website, you acknowledge that you have reviewed the applicable Privacy Policy.

21. Changes to These Terms

We may update these Terms & Conditions from time to time.

Changes may be made to reflect:

Changes in our products or services
Changes to website functionality
Changes in business practices
Changes in applicable laws or regulations
Security or operational requirements

Updated Terms & Conditions will be published on this page with a revised "Last Updated" date.

Your continued use of the website after updated terms are published may constitute acceptance of the updated terms, to the extent permitted by applicable law.

22. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with the website, products, services, or these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.

23. Contact Us

If you have any questions regarding these Terms & Conditions, orders, products, payments, shipping, returns, or other services, please contact us using the contact information provided on our website.

Website: Catit Official Brand Site

Email: [Insert your official support email]

Phone: [Insert your official customer support number]

Address: [Insert your registered/business address]

24. Acceptance of Terms

By accessing or using the Catit website, creating an account, adding products to your cart, placing an order, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms & Conditions, please discontinue use of the website.